ctg222 Privacy Policy

ctg222 (referred to hereinafter as "we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users (referred to hereinafter as "you" or "member") very seriously.

This Privacy Policy applies to all services, games, betting, and transaction-related activities on the ctg222.lat website. By reading this policy you will learn what types of information we collect, why we collect it, how we use it, and under what circumstances we share it with third parties.

When registering on the ctg222 platform and using our services, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and username
• Date of birth (for age verification — minimum age 21 years)
• Email address
• Mobile number
• National ID (NID) or passport number (if identity verification is required)
• Address and postal code
• Payment information (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Platform access time and session data
• Information stored via cookies and local storage
• Gaming history and betting patterns
• Financial transaction records

2.3 Information Received from Third Parties

For payment processing, identity verification, or fraud prevention, we may collect information from third-party verification services. In such cases, the relevant third party's own privacy policy will also apply.

ctg222 primarily uses the collected information for the following purposes:

3.1 Account Management and Security

We use the information you provide to create and manage your account, verify logins, and ensure account security. This information is also used to provide Two-Factor Authentication services.

3.2 Financial Transaction Processing

Your payment information is used to complete deposit and withdrawal processes. Necessary information is verified for transactions made via bKash, Nagad, Rocket, or bank transfer. All transaction records are retained.

3.3 Ensuring Responsible Gaming

We monitor the gaming behaviour of our members in order to identify problematic gambling tendencies and provide timely support. For more information on responsible gaming, please visit the Responsible Gaming page.

3.4 Improving Customer Service

Your contact information is used to provide 24/7 live chat support and resolve your issues via email. Previous support history is retained to ensure continuous improvement in service quality.

3.5 Meeting Legal Obligations

To comply with applicable laws and regulations, for anti-money laundering (AML) and counter-terrorism financing (CTF), and in response to lawful requests from authorities, we may use and disclose necessary information.

The ctg222 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and session-related information.

4.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language, theme, and other preferences.
• Analytics Cookies: Help improve services by analysing platform usage.
• Security Cookies: Used to prevent fraud and unauthorised access.

You can control cookies by changing your browser settings, however disabling certain essential cookies may affect the functionality of the platform.

ctg222 never sells or rents your personal information for commercial purposes under any circumstances. However, information may be disclosed in the following limited situations:

5.1 Service Provider Partners

Information may be shared on a contractual basis with trusted third parties for payment processing, identity verification, cybersecurity, and technical services. These partners are obligated to use information only for specified purposes and are contractually bound to maintain appropriate confidentiality.

5.2 Legal Requirements

Necessary information may be provided to relevant authorities in compliance with court orders, lawful requests from regulatory bodies, or legal obligations.

5.3 Fraud Prevention

Information may be shared with relevant agencies in the investigation of money laundering, card fraud, or any fraudulent activity against the platform.

ctg222 applies industry-standard security measures to keep your personal information secure.

6.1 Technical Security

• All data transmission is secured through SSL encryption technology.
• Stored personal and financial information is kept in encrypted format.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

6.2 Access Control

Access to your information is restricted to authorised staff only. All staff sign confidentiality agreements and receive regular training on data protection.

6.3 Response to Data Breaches

In the event of a data breach, ctg222 will notify affected users as soon as possible and take the necessary steps to mitigate any harm.

ctg222 retains your personal information for as long as necessary and to fulfil applicable legal obligations. The general policy is as follows:

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a specified number of years as required by law.
• Even after an account is closed, some information may be retained for a defined period for fraud prevention and legal compliance purposes.
• Information related to marketing communications is deleted within a reasonable time after you opt out.

Once the retention period has passed, your information is securely deleted or anonymised.

As a member of ctg222 you have the following rights regarding your own personal information:

8.1 Right of Access

You may request at any time to find out what information we hold about you. This request will be responded to within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction through our support team.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Withdraw Consent

If you have previously given consent to any marketing communications, you may withdraw that consent at any time. This will not affect your access to core services.

ctg222 strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from any minor. Age verification is in place at the time of registration and identity documents are checked in cases of suspicion.

If a parent or guardian discovers that their child (under 21 years of age) has registered on our platform, please contact [email protected] immediately. Such accounts will be closed without delay and the related information will be deleted.

ctg222 reserves the right to amend or update this Privacy Policy as needed. In the event of any significant change, we will notify you in the following ways:

• Displaying the updated date on this page of the website.
• Sending a notification to your registered email address (if the change is significant).
• Displaying a notification after you log in to the platform.

Continued use of the platform after the revised policy is published will be considered as your acceptance of the new policy. We therefore recommend reviewing this page on a regular basis.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

Our privacy team will respond to your request within a reasonable time. For related legal matters, please also visit the Terms and Conditions page.

This Privacy Policy has been drawn up in accordance with applicable laws of Bangladesh and is consistent with ctg222's Terms and Conditions. In the event of any dispute, ctg222's Terms and Conditions will take precedence.